Terms & Conditions

We are gutters.co.uk and owned by GFS Supplies Ltd registered in England with registration number 11452574. Our registered address is Suite D The Business Centre, Farringdon Avenue, Romford, Essex,RM3 8EN. 

When you (the person named on the order) place an order with us, we will do business with you under the following terms.

  1. Prices

    We offer goods for sale through:
    • our website www.gutters.co.uk
  2. VAT

    The prices we quote always include VAT at the relevant rate. We are part of GFS Supplies Ltd and our VAT number is GB 299 350 656.
  3. Payment

    We offer all our goods on a payment-with-order basis. This means you must pay us when you place the order. We can take payment by most credit cards and debit cards. . We will only accept your order if we receive the payment in full. We provide credit accounts to a limited number of schools, local authorities and government-funded establishments under separate terms of business.
  4. Sending you the goods

    We will normally send you your goods on the same working day, as long as we receive your order before 12pm Monday - Saturday. Delivery for items delivered direct from our supplier may take longer. You can find delivery information on the Delivery page. This information will vary depending on the item you are buying and the supplier that is shipping the item.
  5. Delivery

    We will deliver your order to any address in the UK. For standard delivery, we use various carriers and in most cases you will receive your goods within 24-48 hours. If you live in a remote area or the carrier finds your address more difficult to find, your delivery may take a little longer. With some of the more remote areas such as the Highlands of Scotland, delivery can take several days. If a quicker delivery is important, you may choose one of our premium delivery options. Whether these options are available will depend on where you are and, in some cases, the time of day. We will confirm this with you at the time you place your order. If Delivery for items delivered direct from our suppliers can take between two and five working days. The items will be delivered by the supplier’s chosen carrier. Once you have placed your order, we will contact you by phone or email with more delivery information.
  6. Receiving orders

    Unless we have your written authorisation, we will always need an authorised signature when delivering goods to you.
  7. Availability

    We aim to keep enough stock so that we never run out. However, at times when there is unexpectedly high demand, we may unfortunately run out. If this happens, we may delay sending out your order for a couple of days while we get new stock. If you have chosen a premium delivery option, or we are expecting a longer delay, we will use the information you have given with your order to let you know about our progress. You may contact us at any time to check on the progress of your order.
  8. Cancellation

    If you want to cancel your order, you can do so at any time until we send it out. We normally pack and send out orders very quickly so if you want to cancel your order, please call us on 03330 151860 as soon as possible. If we have not already sent the goods out, we will cancel your order and issue a full refund (including delivery charges) to the credit card, debit card used to place your order. We will make the refund as soon as possible and within 14 days of cancellation. If we have sent the goods before you cancel your order, you can still get a refund by following the returns procedure set out below.
  9. Unwanted goods 28-day refund

    Once we have despatched your goods (or if you have collected them), you can return them for a full refund (including standard delivery charges) within 28 days of delivery (or collection) without giving a reason, as long as they are with their original packaging and unused. You will be responsible for returning the goods to us (and have to pay any costs involved) and we are allowed to reduce your refund if there is any damage to the goods caused by you handling them. We will make all refunds to the credit card, debit card or PayPal account used to place your order and we will pay you within 14 days of us receiving the goods or proof that you have sent them back to us. Unwanted items delivered direct from our suppliers are also eligible for a full refund within 28 days of delivery. These items must be returned in their original packaging and unused.  To return these items, please call or email our customer service team on sales@gutters.co.uk or 03330 151 860 to arrange for the item to be collected. Please note, collection charges may apply.
  10. Quality assurance

    If any of the goods we supply fail to perform satisfactorily due to faulty materials or workmanship, contact us at any time and we will work with you to deal with the problem. This may involve a repair, providing a replacement product or giving you a full or partial refund. Your rights, defined in the Consumer Rights Act 2015, are not affected by these terms.
  11. Our mistakes

    We are constantly updating our products, prices and offers. We are confident of our technology and staff but we realise that we sometimes may make mistakes. If we offer goods for sale incorrectly, we will always try to honour our offer. There may be rare circumstances where it is not possible for us to do this. In these cases, we will contact you and explain the situation. If we cannot sort out the matter fairly with you, we can refuse your order and refund any payment you may have made.
  12. Unexpected circumstances

    If things like strikes, wars, acts of terrorism or even small things like power cuts interfere with our business with you, we will do our best to keep things going. However, we will not be legally responsible to you for any failure which is due to these unexpected circumstances or any other situation outside our control.
  13. Age restrictions

    Age restrictions apply to some goods we supply. By ordering these goods, you are confirming that you are over 18 and that the person receiving the delivery, or collecting the goods, is also over 18. We will carry out age checks for all orders containing age-restricted items, and you may need to provide official documents as proof of age (either in person or by email, fax or post). We can cancel your order for age-restricted items if we have good reason to believe you do not meet the relevant age restriction.
  14. Legal responsibility

    Nothing in these terms of business should affect your legal rights or limit our legal responsibility for death, personal injury or fraudulent misrepresentation resulting from our negligence, or any other liability which we cannot limit or exclude by law. (This includes our legal responsibility under section 2(3) of the Consumer Protection Act 1987.) We will not compensate for delivery delays or failures that are outside our control unless you have asked us for a premium delivery option. In these circumstances, we will limit what we pay you to a refund of the delivery charges you have paid. We will not be legally responsible to you for any losses which both we and you could not expect at the time you bought the goods. If you are a trade customer, we will not be legally responsible to you for any business losses.
  15. Law

    These terms of business will be governed by English law. Any disputes will be dealt with by the English courts.